Privacy Policy

We take our responsibility of protecting your privacy very seriously. We protect any personal information you give us while you are using our website. This privacy policy tells you what to expect when we cWe take your privacy seriously and are committed to protecting your personal information. This notice explains what personal data we collect, how we use it, and your rights.

1. Important information about us

This privacy notice is issued on behalf of the Ongo Group. When we refer to “we”, “us” or “our”, this means the relevant Ongo Group company providing services (Ongo Roofing trading as Ashbridge Roofing).

Ongo Homes Limited is a registered co‑operative and community benefit society (registration number 7639) with its registered office at Ongo House, High Street, Scunthorpe, North Lincolnshire, DN15 6AT.

We have appointed a Data Protection Officer (DPO). If you have any questions about this privacy notice or wish to exercise your rights, please contact:

dataprotectionteam@ongo.co.uk

2. The personal data we collect

We may collect, use and store the following types of personal data:

  • Identity data (name, title, date of birth)
  • Contact data (address, email, telephone number)
  • Financial data (bank details, payment information)
  • Transaction data (details of services provided and payments)
  • Technical data (IP address, device and browser information)
  • Usage data (how you use our website and services)
  • Marketing and communications data (your preferences)

We collect data directly from you and, in some cases, automatically through website use (for example cookies and analytics).

3. How we use your personal data (purposes and legal bases)

We only use your personal data where the law allows us to.

To provide services and manage contracts

  • Arranging and delivering works or services
  • Managing customer and contractor relationships
  • Processing payments

Lawful basis: performance of a contract

To comply with legal obligations

  • Financial record keeping
  • Health and safety requirements
  • Right to work checks

Lawful basis: legal obligation

To manage and improve our business operations

  • Service communications and updates
  • Improving services and systems
  • Business administration and record keeping

Lawful basis: legitimate interests where appropriate

Where we rely on legitimate interests, we ensure this is necessary and proportionate and that your rights are not overridden.

We only rely on consent where required, such as for certain marketing communications, and you can withdraw this at any time.

4. If you do not provide personal data

Where personal data is required to enter into or perform a contract or to meet legal obligations, failure to provide this information may mean we are unable to:

  • deliver services to you
  • enter into a contract
  • comply with our legal obligations

This may result in services being delayed, restricted or not provided.

5. Sharing your information

We may share your personal data where necessary with:

  • Ongo Group companies
  • Contractors and service providers (for example IT, email and analytics providers)
  • Regulators, government bodies and law enforcement
  • Insurers and professional advisers

All third parties are required to protect your data and only use it for specified purposes.

6. International transfers

Your personal data is normally stored in the UK or EEA.

If it is transferred outside these areas, appropriate safeguards will be in place, such as standard contractual clauses or adequacy decisions.

7. Data retention

We keep your personal data only for as long as necessary for the purposes it was collected, including to meet legal, accounting and reporting requirements.

Retention periods vary depending on the type of data and purpose. Further details are available in our retention schedule or on request.

8. Your rights

You have the right to:

  • access your personal data
  • correct inaccurate data
  • request deletion (in some circumstances)
  • restrict processing
  • object to processing
  • request transfer of your data

You also have the right to withdraw consent at any time where we rely on it.

You can exercise your rights by contacting us using the details above.

9. Complaints

If you are unhappy with how we use your personal data, you can contact us and we will look into your concerns.

You can contact us at:

enquiries@ongo.co.uk

01724 279900

We will investigate your complaint and respond as soon as possible.

You also have the right to complain to the Information Commissioner’s Office:

Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

10. Cookies and website use

We use cookies and analytics tools (such as Google Analytics) to understand how our website is used and to improve services.

You can control cookie settings through your browser.